{"id":17748,"date":"2020-06-22T12:01:18","date_gmt":"2020-06-22T12:01:18","guid":{"rendered":"http:\/\/www.techbeatph.com\/wproot\/?p=17748"},"modified":"2020-06-22T12:01:18","modified_gmt":"2020-06-22T12:01:18","slug":"lenovo-unveils-3-year-premium-care-service-to-mitigate-warranty-issues-during-pandemic","status":"publish","type":"post","link":"https:\/\/www.techbeatph.com\/wproot\/lenovo-unveils-3-year-premium-care-service-to-mitigate-warranty-issues-during-pandemic\/","title":{"rendered":"Lenovo unveils 3-Year Premium Care service to mitigate warranty issues during pandemic"},"content":{"rendered":"

Lenovo unveils 3-Year Premium Care service to mitigate warranty issues during pandemic
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\n<\/strong>To better support its loyal customers during the ongoing COVID-19 pandemic, global technology leader Lenovo is adding another year to its popular 2-year Premium Care warranty solution for select devices in its consumer lineup from July 1 onwards.<\/strong> This means that all new IdeaPad, Yoga, Legion, and IdeaCentre devices are now automatically covered for three years with Premium Care\u2019s International Coverage and Local On-site Service, while those with existing warranties may be upgraded to the same.
\n\u201cAt Lenovo, we are committed to putting our customers first, and this entails not only providing game-changing products but also extending them flexible and affordable technical support and solutions. The pandemic has disrupted day-to-day operations and pushed everyone to set up mobile working arrangements which leads to additional wear and tear to devices. Hopefully, with the added year of maintenance in our Premium Care service, our customers can spend their money on more essential goods in these trying times,\u201d said Lenovo Philippines President and General Manager Michael Ngan<\/em><\/strong>.
\nIncluded among Lenovo\u2019s robust solutions, Premium Care provides direct and easy connection to real Lenovo technicians, real fast resolution to PC troubles, and holistic comprehensive support even outside of the user\u2019s home country. Aside from covering the usual store and manufacturer warranty, it possesses the following customer services:
\n– 24×7 access to Lenovo technicians via phone, chat, e-mail, and WhatsApp
\n– Comprehensive support for hardware, peripherals, and software
\n– On-site Repair on the next business day
\n– Getting started\u2019 and \u2018How to\u2019 assistance
\n– Annual PC Health Check
\nWith all of these solutions combined, Lenovo customers are assured of a hassle- and worry-free maintenance experience even in the middle of the pandemic.
\n\"\"New Premium Care bundled for free
\n<\/strong>The 3-Year Premium Care service is bundled for free upon purchase of IdeaPad, Yoga, and Legion laptops and the IdeaCentre and Legion Tower gaming desktops with Intel Core i5 or i7 and AMD Ryzen 5 or 7 processors. These are:
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\nExisting warranty extension available
\n<\/strong>Meanwhile, users who want to extend their existing warranty for other Lenovo devices need to go directly to their nearest Lenovo or Legion Concept Store or any Lenovo authorized reseller and provide information including the model name of the device, its serial number, and the customer\u2019s name and email address for the registration of the new warranty.
\nThe extension from 2-Year Premium Care to 3-Year Premium Care costs PHP 5,300. Users are allowed to extend their Premium Care warranty up until six months before the expiration of their outstanding device warranty. Meanwhile, those with devices currently under Lenovo\u2019s 2-Year Carry-In Warranty can upgrade to the 3-Year Premium Care Warranty solution for PHP 9,100.
\nFor more information about Lenovo\u2019s Premium Care warranty solution and tips on how to maintain your devices, contact Lenovo on Facebook at https:\/\/www.facebook.com\/lenovophilippines\/<\/a> or via WhatsApp at +63 23953354. You can also visit https:\/\/www.lenovo.com\/ph\/en\/premium-care<\/a>.
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