{"id":11316,"date":"2018-12-27T11:38:53","date_gmt":"2018-12-27T11:38:53","guid":{"rendered":"http:\/\/www.techbeatph.com\/wproot\/?p=11316"},"modified":"2019-01-15T08:54:43","modified_gmt":"2019-01-15T08:54:43","slug":"cebu-pacifics-getgo-partners-with-curotek","status":"publish","type":"post","link":"https:\/\/www.techbeatph.com\/wproot\/cebu-pacifics-getgo-partners-with-curotek\/","title":{"rendered":"Cebu Pacific\u2019s GetGo partners with CuroTek"},"content":{"rendered":"

Cebu Pacific\u2019s GetGo partners with CuroTek for contact center services, improved customer experience<\/strong><\/p>\n

\"\"
(L-R) Jojo Uligan, Former Chief Operating Officer of Curo Teknika, Inc.; Aaron Delapaz, Operations Manager Cebu Pacific Getgo Loyalty Rewards; Nik Laming, General Manager of Cebu Pacific\u2019s GetGo Lifestyle Rewards Program; Nerisse Ramos, Senior Vice President and Chief Operating Officer of ePLDT Group and President of Curo Teknika; and Jett Tinio, Current Chief Operating Officer of Curo Teknika grace the ceremonial contract signing for GetGo\u2019s adoption of Managed Contact Center services from Curo Teknika. Curo Teknika is an ePLDT subsidiary that offers Managed IT Services and Business Process Outsourcing to various industries in the country.<\/figcaption><\/figure>\n

CuroTek (Curo Teknika, Inc.), the country\u2019s preferred Managed IT Services and Contact Center partner of market-leading enterprises, recently penned a partnership with Cebu Pacific to provide Managed Omni Channel Contact Center Services to Cebu Pacific\u2019s Lifestyle Rewards Program GetGo.<\/p>\n

The GetGo rewards program allows customers to earn and convert points from their flights and the company\u2019s lifestyle partners. Just fly with Cebu Pacific to earn points and redeem them for free flights or in-flight add-ons.<\/p>\n

\u201cWe really look forward to the coming months and years as we achieve new successes and address new challenges, as well as deliver great customer care through all possible channels. My hope is that we will be able to maintain our level of customer care at a satisfactory level; knowing that we have CuroTek with us we believe that we will provide just that, and so much more,\u201d said Nik Laming, General Manager of Cebu Pacific\u2019s GetGo.<\/p>\n

Meanwhile, CuroTek President and ePLDT Group Senior Vice President and Chief Operating Officer Nerisse Ramos expressed her genuine appreciation to GetGo for entrusting its contact center needs to CuroTek, specifically in redefining the way it offers \u201ctopnotch customer experience\u201d to Filipino flyers.<\/p>\n

Ramos said, \u201cContact center is a very critical component of GetGo\u2019s digital transformation in terms of redefining customer experience. We are very honored that they have chosen us to be part of their strategic roadmap. We have benchmarked CuroTek as the country\u2019s leading provider of contact center solutions to Philippine enterprises and we\u2019ll offer just that to their growing organization. In behalf of CuroTek, backed by the strengths of PLDT and ePLDT, the whole team is committed to make this journey successful.\u201d<\/p>\n

GetGo availed the Omni Channel Contact Center services for both their GetGo Loyalty Rewards Customer Service and GetGo Telemarketing. Through this partnership, GetGo will be able to provide a better experience to its fast-growing member base by assisting them on their rewards\/points when they book their international and local flights through Voice, Email, Chat and Social Media. Likewise, this will enable their clients to avail the GetGo credit card powered by Unionbank Visa.<\/p>\n

An established ePLDT subsidiary, CuroTek provides bespoke solutions for both Contact Center Services and IT Outsourcing. Capitalizing on its proprietary IT Framework Best Practices and Homegrown Omni Channel Contact Center Solutions, CuroTek enables its partners to achieve their digital transformation goals and providing delightful customer experience.<\/p>\n

For more information about CuroTek, please visit https:\/\/www.curoteknika.com<\/a>.<\/p>\n

For more Tech Lifestyle News and Features Visit us at Techbeatph.com<\/a><\/em><\/strong> and Visit our Youtube Channel here<\/a><\/em><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cebu Pacific\u2019s GetGo partners with CuroTek for contact center services, improved customer experience CuroTek (Curo Teknika, Inc.), the country\u2019s preferred Managed IT Services and Contact Center partner of market-leading enterprises, recently penned a partnership with Cebu Pacific to provide Managed Omni Channel Contact Center Services to Cebu Pacific\u2019s Lifestyle Rewards Program GetGo. The GetGo rewards…<\/p>\n","protected":false},"author":3,"featured_media":11318,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[8,14,15],"tags":[],"class_list":["post-11316","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lifestyle","category-mobility","category-techbeatcast"],"_links":{"self":[{"href":"https:\/\/www.techbeatph.com\/wproot\/wp-json\/wp\/v2\/posts\/11316","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.techbeatph.com\/wproot\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.techbeatph.com\/wproot\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.techbeatph.com\/wproot\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.techbeatph.com\/wproot\/wp-json\/wp\/v2\/comments?post=11316"}],"version-history":[{"count":5,"href":"https:\/\/www.techbeatph.com\/wproot\/wp-json\/wp\/v2\/posts\/11316\/revisions"}],"predecessor-version":[{"id":11982,"href":"https:\/\/www.techbeatph.com\/wproot\/wp-json\/wp\/v2\/posts\/11316\/revisions\/11982"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.techbeatph.com\/wproot\/wp-json\/wp\/v2\/media\/11318"}],"wp:attachment":[{"href":"https:\/\/www.techbeatph.com\/wproot\/wp-json\/wp\/v2\/media?parent=11316"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.techbeatph.com\/wproot\/wp-json\/wp\/v2\/categories?post=11316"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.techbeatph.com\/wproot\/wp-json\/wp\/v2\/tags?post=11316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}