DigiPlus Builds a 24/7 CX Powerhouse for Digital Play
DigiPlus Builds a 24/7 CX Powerhouse for Digital Play
DigiPlus Sets New Standard in Gaming Support
The Digital Pivot That Sparked a CX Revolution
When the pandemic pushed businesses to rethink how they connect with customers, DigiPlus didn’t just adapt—it evolved. The company behind BingoPlus, ArenaPlus, and GameZone transitioned to full digital operations and built a thriving online community around its e-games and entertainment platforms. But it didn’t stop there. DigiPlus Builds a 24/7 CX Powerhouse for Digital Play
With over 40 million registered users, DigiPlus recognized that great gameplay means nothing without great support. So they doubled down on customer experience (CX), launching a 24/7 operational framework that’s now setting the benchmark for the industry.
24/7 Support: Not Just a Promise, But a Practice
Let’s be honest—players don’t schedule their gaming around business hours. Withdrawals, login issues, and KYC hiccups happen at 2 a.m. just as often as they do at 2 p.m. DigiPlus gets that. That’s why their CX team is available around the clock, ready to assist across all platforms.
Whether you’re on BingoPlus, ArenaPlus, or GameZone, help is just a call, chat, or email away. And it’s not just basic support. DigiPlus has built a tiered system that covers everything from account management and transaction support to technical troubleshooting and fraud prevention.
It’s a full-service CX engine designed to keep players in the game—and keep frustration out of the equation.
Scaling Up: From 300 to 450 Agents and Counting
DigiPlus isn’t just talking about growth. It’s living it. The company’s CX team has already surpassed 300 members, with plans to hit 450 by year-end. That’s not just a headcount—it’s a commitment to quality at scale.
Each representative is trained in advanced communication techniques, product knowledge, conflict resolution, and technical troubleshooting. And the training doesn’t stop after onboarding. Continuous learning modules ensure agents stay sharp, updated, and ready to tackle new challenges as the platforms evolve.
Carlos Pio Feliciano, DigiPlus’ Customer Service Director, puts it plainly: “Our goal is to elevate the level of service and guarantee timely resolution of all player issues.” And with nearly a million transactions handled monthly, that goal is more than just aspirational—it’s operational.
What Players Ask For: The Top CX Requests
So what are players calling about? The usual suspects:
- Withdrawal requests
- KYC verification
- Deposit issues
- Account registration
- Game fairness concerns
These aren’t just technical queries—they’re trust touchpoints. DigiPlus knows that every interaction is a chance to build loyalty, reinforce transparency, and turn a frustrated player into a lifelong fan.
That’s why their CX reps are trained to keep players informed throughout the resolution process. No ghosting. No vague answers. Just clear, honest communication.
Tech + Training = Trust
DigiPlus isn’t just throwing people at the problem. They’re investing in cutting-edge tech to support their CX ambitions. From smart routing systems to real-time dashboards, the infrastructure is built for speed, accuracy, and scale.
But tech alone doesn’t build trust. That’s where training comes in. DigiPlus ensures its reps are not only technically proficient but emotionally intelligent. They’re equipped to handle tough conversations, resolve conflicts, and deliver empathy with every interaction.
It’s a blend of human warmth and digital precision that makes the CX experience feel less like a call center and more like a concierge desk.
A Culture of Care: More Than Just Support
At its core, DigiPlus is cultivating a customer-first culture. That means every decision—from staffing to software—is made with the player in mind. It’s not just about solving problems. It’s about creating experiences that feel seamless, supportive, and satisfying. DigiPlus Builds a 24/7 CX Powerhouse for Digital Play
And it’s working. The company’s CX framework is driving higher player satisfaction, deeper engagement, and stronger brand loyalty across all platforms.
In an industry where players can switch apps with a swipe, DigiPlus is proving that service is the ultimate differentiator.
Contact Channels: Help Is Always Within Reach
Need support? DigiPlus has made it easy. Here are the 24/7 contact lines for each platform:
- BingoPlus
Website: bingoplus.ph
Email: cs@bingoplus.vip
Phone: (02) 8539 0282 - ArenaPlus
Website: arenaplus.ph
Email: cs@arenaplus.vip
Phone: (02) 8539 0285 - GameZone
Website: gzone.ph
Email: cs@gamefun.pro
Phone: (02) 8539 0286
Whether you’re a casual player or a daily grinder, support is just a click or call away.
