Cebu Pacific’s GetGo partners with CuroTek for contact center services, improved customer experience
CuroTek (Curo Teknika, Inc.), the country’s preferred Managed IT Services and Contact Center partner of market-leading enterprises, recently penned a partnership with Cebu Pacific to provide Managed Omni Channel Contact Center Services to Cebu Pacific’s Lifestyle Rewards Program GetGo.
The GetGo rewards program allows customers to earn and convert points from their flights and the company’s lifestyle partners. Just fly with Cebu Pacific to earn points and redeem them for free flights or in-flight add-ons.
“We really look forward to the coming months and years as we achieve new successes and address new challenges, as well as deliver great customer care through all possible channels. My hope is that we will be able to maintain our level of customer care at a satisfactory level; knowing that we have CuroTek with us we believe that we will provide just that, and so much more,” said Nik Laming, General Manager of Cebu Pacific’s GetGo.
Meanwhile, CuroTek President and ePLDT Group Senior Vice President and Chief Operating Officer Nerisse Ramos expressed her genuine appreciation to GetGo for entrusting its contact center needs to CuroTek, specifically in redefining the way it offers “topnotch customer experience” to Filipino flyers.
Ramos said, “Contact center is a very critical component of GetGo’s digital transformation in terms of redefining customer experience. We are very honored that they have chosen us to be part of their strategic roadmap. We have benchmarked CuroTek as the country’s leading provider of contact center solutions to Philippine enterprises and we’ll offer just that to their growing organization. In behalf of CuroTek, backed by the strengths of PLDT and ePLDT, the whole team is committed to make this journey successful.”
GetGo availed the Omni Channel Contact Center services for both their GetGo Loyalty Rewards Customer Service and GetGo Telemarketing. Through this partnership, GetGo will be able to provide a better experience to its fast-growing member base by assisting them on their rewards/points when they book their international and local flights through Voice, Email, Chat and Social Media. Likewise, this will enable their clients to avail the GetGo credit card powered by Unionbank Visa.
An established ePLDT subsidiary, CuroTek provides bespoke solutions for both Contact Center Services and IT Outsourcing. Capitalizing on its proprietary IT Framework Best Practices and Homegrown Omni Channel Contact Center Solutions, CuroTek enables its partners to achieve their digital transformation goals and providing delightful customer experience.
For more information about CuroTek, please visit https://www.curoteknika.com.